Huevelle Support

How can we help?

Find answers to the most common questions below. For anything else, email us and we’ll help you directly.

Getting a clear colour comparison

Use a close-up photo taken in soft, even daylight. Keep your full face visible from hairline to chin, look straight ahead, and avoid filters, sunglasses and heavy makeup. Turn off display settings that shift colour while you complete the comparisons.

If your palette doesn’t feel right

Lighting, camera processing, screen settings and personal preference can affect what you see. Retake the colour analysis with a clear daylight photo and answer from what you observe. Huevelle offers styling guidance rather than a scientific diagnosis or a professional consultation.

Restore Huevelle Plus

Make sure your iPhone uses the same Apple Account that made the purchase. Open Huevelle, go to Settings, and choose Restore purchases. Huevelle never needs your Apple password.

Manage or cancel a subscription

Open the iPhone Settings app, tap your name, select Subscriptions, and choose Huevelle. Deleting the app does not cancel an Apple subscription.

Request an App Store refund

Apple handles App Store billing and refund decisions. Visit reportaproblem.apple.com and sign in with the Apple Account used for the purchase.

Remove your data

Huevelle stores your portrait and studio data on your device. In Huevelle Settings, you can delete only your portrait or erase the entire studio. Erasing local data does not cancel an Apple subscription.